Call it corporate e-learning; the solution that allows the training group to finish as scheduled, then implement the skills learned in integrative fashion, lessening the much dreaded downtime. Given its growing popularity e-learning is being considered the ‘next big thing’ in the training industry.
It would be common for an organization to fall victim of circumstance by blindly adopting this e-learning platform without good results. The secret is in how you approach the same. As a breakthrough, here are the seven best practices in e-learning for organizations that if well observed, would create the desired outcomes.
1) Develop a corporate e-learning strategy
All corporate practitioners who have tasted the market deals should be well aware of the meaning and essence of a strategy. It is the central nervous system every business success. Get into any business with no strategy and you could be certain of imminent failure, especially in a perfect competition setting. Similarly, the first step to a successful e-learning implementation is a clear cut strategy. You should define the purpose of the e-learning platform, methods to be used and its intended objectives.
It is against these guidelines that the success of the e-study program will be assessed. It might turn out wasteful to approach such a new venture in an emerging and constantly dynamic market without an overall plan with careful considerations regarding alternatives.
2) Customize the e-learning platform
It would be inaccurate to say this platform works the same for all organizations. Applying a generic e-learning approach might be uneconomical for particular companies that invest in nonessential skills. Knowing the basics such as be polite to the customer, the power of greetings, showing a willingness to assist the client among other similar skills is not enough. They often leave a lack of understanding of how and when to apply the skills.
The solution lies in making all this knowledge specific and tailored to meet the type of services or commodities the company deals in, by developing a company-specific model. Start by defining to the employees what it is that makes the customers tip. Then help this picture home into the learners by linking the same to your company portfolio.
3) Have a Working LMS
The success of a virtual platform may often depend on the use of an appropriate corporate learning management system. Use a company-specific platform for tracking, administering, documenting and reporting of your organization’s e-learning programs.
You can assure your organization of greater results by employing a simple and intuitive user interface (UI) that will ensure efficient user experience (UX) to your staff in the course of their learning.
4) Reduce wastage of business time by using mobile devices
In most of the corporate settings, profitability or sales usually correlates to the amount of time the workers spends interacting with and serving customers, whether online or physically. This means that every minute they spend away from this actual engagement costs the business. That would be the scenario in the event that the employees are put to undertake their courses using some stationary desktop computers.
Basing the training on mobile devices like tablets or iPads would be a smart move to keep the sales practitioners on the floor while they still undertake their online courses.
5) Take an integrated approach
A blended approach is highly recommended for this kind of learning. The e-learning program needs to encompass more than just the content on the web. You need to involve and develop richer models with people at the core of the learning process above just the content. Touch on both the educational and the business aspects and create an interactive and engaging instruction experience.
6) Establish clear brand awareness
Your training events should demonstrate the brand to the staff and emphasize its key features that ought to be communicated to the customers as well. It is from getting a clear perspective of the company’s brand that the sales associates will act as actual brand ambassadors for the company. Bottom line is; they cannot correctly represent what they half understand.
7) Incorporate self evaluation
Evaluation is a core feature of all forms of online instruction. The same must not be left out for this case. Evaluating the performance of one’s corporate e-learning program will help point out areas that require adjustments and those that ought to be introduced.
Regardless of the size of the company, the above practices are considerably best for companies involved in various forms of businesses, including online and offline ones.